Frequently Asked Questions
Everything you need to know about shopping with Xuanpad Store
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure payments through PayPal and Apple Pay.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 5-7 business days, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you provide a warranty on your products?
Yes, all Xuanpad products come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
How can I track my shipment?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Currently, we ship to most major countries worldwide. Shipping costs and delivery times vary by location and will be calculated during the checkout process.